Investigated the purchase of an upgrade to Captivate 5: That wasn’t an option.That was a big clue to the final resolution. But this time the error message included a different error number: Error 1606. Again I got an error message about a non-existent server path. Tried uninstalling Captivate 3: Because I had the CD, I figured I could uninstall it then reinstall it afresh.That didn’t work - I got errors that it couldn’t find the server path and it crashed. Tried reinstalling Captivate 3: I had the CD for Captivate 3, so I thought I’d try reinstalling it.
Checked for a Repair option in Add/remove programs: There isn’t one! The only option is Remove.I’ve documented them here in case any one of them helps you if you have a similar problem: However, in the journey to that end, I tried several options that were suggested by others on Twitter, various forums, etc. I tried lots of things to try to get Captivate to open, and, with the help of and on Twitter, some Googling, and some of my own knowledge, I got it to work (see Solutions below). I suspected that perhaps it was looking for a template or files from the recently used file list that were on the no-longer-attached server.īut as I couldn’t open Captivate past the initial splash screen, I couldn’t set anything from within Captivate itself. I had to stop the continual error messages by killing the Captivate process in Task Manager. However, when I started Adobe Captivate 3 it crashed on opening with one error message after another.
After looking for the now non-existent server path for a short while, most of my applications would come back and ask me to select another path/location for the data. As a result, some usual directory paths that certain applications used were not available. My server was quite sick, so it was in the shop for the migration of data to the new server.
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